What Does a Call Center Do?
Call centers have existed for many decades with the traditional call center being a place for customers to simply call in and speak with agents regarding any questions or concerns they have. The call center is basically an organization’s customer support center. This remains true today, but constantly evolving technology and changes in customer behavior […]
How to Launch and Market an eCommerce Business
When it comes to customers, eCommerce businesses run on successful launches and wide coverage areas. When developing a new eCommerce store, it’s important to have clarity when pursuing a certain customer base. This starts with having a strong brand in the space and having a clear message when engaging with customers. It’s also important to […]