December 2019

What Does a Call Center Do

What Does a Call Center Do?

Call centers have existed for many decades with the traditional call center being a place for customers to simply call in and speak with agents regarding any questions or concerns they have. The call center is basically an organization’s customer support center. This remains true today, but constantly evolving technology and changes in customer behavior

Software Tools Heading Into 2020

7 Best User Testing Software Tools Heading Into 2020

When it comes to usability, most business and product owners turn to an Internal Quality Assurance (QA) team or an outsourced focus group, not realizing that there is great User Testing Software on the market. Although focus groups and QA teams work well, these groups can be costly and not very time efficient. There are